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A medical office support staff member works at the front desk of a medical office.

Medical Office Support



Medical office support staff work at the front desk of a medical office. They perform a variety of tasks vital to the operation of a medical office including dealing with patients, filing medical documents and handling insurance forms, and handling anything that comes up in a clinical office.

Career Details


Students in Medical Office Support are trained in the following subject areas:

  • Scheduling and confirming patient diagnostic appointments, surgeries, or medical consultations
  • Greeting visitors, determining the purpose of their visit and directing them to the appropriate staff members
  • Answering telephones and transferring calls to the appropriate staff members
  • Managing financial records
  • Understanding health insurance policies, and managing financial records

Career Options

Career Options

Most program graduates go to work for a hospital or a doctor’s office. As the first person a patient sees when entering a doctor’s office or hospital, those who choose this career path should have friendly, understanding personalities.

Some medical administrative assistants also handle billing, which means they use basic math skills on the job every day. Most work full time, and some may work evenings or weekends to cover shifts in medical facilities that are always open.


Before entering the program, students must:

  • Complete all required activity in the Career Preparation Period, including Career Exploration and Career Success/Workplace Skills.
  • Meet basic academic requirements in math and reading.


As a Job Corps student, you will have the opportunity to earn credentials in your training area that may lead to greater employment opportunities, higher wages, and promotions.


While on the job, you will be expected to display the following traits at all times:

  • Attention to detail
  • Concern for others
  • Dependability
  • Integrity
  • Stress tolerance

Medical Office Support Numbers to Know


National average earning potential for this career

Completion times vary by training area. Check with your admissions advisor.


Centers offering training in this program

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